Frequently Asked Questions
Q: Where will we dive?
Q: What is the typical profile?
Q: What types of tanks do you use?
Q: Where do you pick-up divers & what time do you depart?
-El Cantil Condos
-Blue Angel Hotel
-Villa Blanca (you must be a guest of this hotel in order for us to be permitted to pick you up here)
-Casa del Mar (you must be a guest of this hotel in order for us to be permitted to pick you up here)
-Park Royal (pier owner charges $3 per diver/day)
-La Ceiba (you must be a guest of this hotel in order for us to be permitted to pick you up here)
-Sabor/Aura/Residencias Reef formerly Wyndam (Reef Club) – (pier fees of $3 per diver/day may apply)
**Please be aware that we do not offer pick-ups at Iberostar hotel, effective Feb. 10, 2010 due to outrageous pier usage fees imposed by hotel management. Although we discourage booking at this hotel, we can pick up on the beach just to the north of the pier.
We depart daily at 8:00am unless otherwise notified. If we have divers to pick up at the southern resorts, the last pick-up is typically between 8:30 and 8:45am.
We return anytime between 1:00pm and 2:00pm depending on where we dive, bottom times, surface intervals, sea conditions and weather.
Please note that we do not pick up at southern resorts (south of Fiesta Americana) for night dives as we dive sites near town and the marina for safety reasons. Site selection for day dives may also be limited for guests of southern resorts as we cannot dive north of the southernmost hotel of our guests due to logistics and additional fuel consumption required that is not factored into our costs. Divers staying at southern resorts wishing to do night dives and/or northern dives will be required to taxi or drive to the marina for departure and/or drop off on days that they wish to do these dives.
Hotel pier pick-up or transport to the marina (pier pick-up is available at all piers south of town excluding Iberostar; however, pier fees may be charged by some hotels. Due to significantly increased fuel costs and added pier fees downtown, complimentary downtown pick-up is reserved for those who book their hotel through Blue XT~Sea Diving. A surcharge of $5 per diver per day will apply for divers requesting downtown pick-up who have not booked a downtown hotel package through us.
Afternoon boats when scheduled depart at 2:00pm and return between 6:00 and 7:00pm.
Q: What is the water temperature in Cozumel? Do I need a wetsuit?
Q: How many divers do you put on each boat?
Q: What will we see?
Q: Is there a restroom on the boat?
Q: What is your cancellation policy?
Q: What payment methods do you accept?
- Cash – USD or MX pesos
- Direct Bank deposit – In the US at any Bank of America branch, or in Mexico at any Banamex branch. Account information will be provided upon request. This payment method must be completed prior to your first dive day with us.
- Personal check – We can no longer accept checks or travelers checks
- MC/VISA – This payment method is offered as a convenience to those who prefer not to bring cash or to use the ATMs. Please DO NOT e-mail your credit card information.
- ZELLE Pay or Google Pay – information will be provided upon request
**PayPal is ONLY accepted for security deposits to secure reservations – NOT for final or full payment of your diving. Thank you for your understanding!
Q: How do I secure my reservations?
If coming by cruise ship or diving only one day, a deposit of $50.00 USD per diver minimum is required to secure your reservation.
Once your deposit and reservation form are received, you will be notified, via email, with a confirmation. Without a deposit, we cannot guarantee your reservation.
Deposits can be made via PayPal or direct bank deposit
Q: How do we check in with you when we arrive in Cozumel?
We will either come to your hotel the evening of your arrival to pick-up your gear and complete paperwork or we can meet you at the pier the morning of your first scheduled dive! These details can be arranged via e-mail prior to your arrival!
Q: Do you require a check-out dive?
- has not made a dive in more than 18 months
- is a new diver with less than ten ocean drift dives
- is a nervous diver needing special attention
- cannot maintain a safety stop at 15 ft on his/her own
Q: Do you require dive insurance?
Blue XT~Sea is a member of the Meditur Hyperbaric Chamber, located on Calle 6 North at the San Miguel Clinic. The hyperbaric/diving physician is Dr. Pascual Piccolo.
Q: Do you allow Junior Divers (10 to 15 year olds)?
Q: How much does a private divemaster cost?
Q: Do you offer shore diving?
Cozumel was never touted as a great shore diving destination, and this is even more true since Hurricane Wilma in 2005. It is very different than places like Bonaire or Curacao in that regard.
Q: Do you offer packages with any all-inclusive hotels?
We can put together custom packages for you with Casa Mexicana, Suites Bahia, Suites Colonial, Hotel Cozumel, and Blue Angel – as well as a variety of condo and villa options.
Q: What is the single supplement for your hotel packages?
Booking a regular hotel is much different than an AI package. Hotel charges are per room, per night rather than per person (except for all-inclusives). Rooms are the same price whether there is one or two people staying in the room. Therefore, if you do not have someone to share the room with, you simply have to pay the entire room cost.
Q: What is the standard tipping procedure for diving in Cozumel?
Tipping daily or at the end of the week is also a personal preference. We try to keep you with the same crew all week, but sometimes this isn’t possible due to crew off days, turnover in divers, crew illness, etc. If you decide to tip at the end of the week, and had the same crew…then give it to the dive master or the captain. If you had different crew members throughout the week, then it’s usually best to give it to Christi and she will see that it is divided up appropriately.
**Tips CANNOT be accepted by credit card – so please bring cash for crew tips!
Q: Is it safe to drink the water/ice in Cozumel?
Some of the larger and nicer hotels/resorts do have water filtration/purification systems. If this is the case in your hotel, there will be signs in your room or they will inform you of this when checking in. If in doubt, ask the hotel staff. Potable is ok to drink, not potable is not ok to drink.
Q: Do you accommodate cruise ship passengers?
You will need to allow yourself no less than one hour from the ship’s arrival time until the time you can reasonably meet up with a dive boat, as dive boats other than those contracted by the ships are not permitted to pick-up at the ship piers.
If you have a later arrival time, we will reserve a boat for you with a minimum of four divers (max six) provided that we have a boat available to hold. We cannot alter our normal departure time to wait for cruise ship passengers if we have other land based divers on board.
We can accommodate you for afternoon dives provided that we have at least four divers signed up for an afternoon dive. However, if four divers are not confirmed, we cannot guarantee the afternoon dive.
If trying to plan an afternoon dive, please note that if your ship leaves at 6:00pm or earlier, getting back to the ship on time is going to prove challenging for any dive operation to get you back on time. It’s not advisable to book an afternoon dive in this case.
Please note that two-tank afternoon dives are not normally available November through February due to limited daylight hours. We can offer a two-tank afternoon/twilight dive or a two-tank twilight/night dive if your ship schedule allows.